Good to know
before you arrive.
We have gathered the answers to help you plan a relaxed stay.
Booking & payment
How do I book a stay?
Open the calendar for your chosen apartment, enter your dates and follow the BedBooking instructions. You will see the price and terms before confirming your booking.
Is the booking non-refundable?
Yes. Direct bookings are non-refundable. Date changes must be agreed individually and are subject to availability.
Can I get an invoice?
Yes. Send us your invoicing details and the email address to send it to.
Arrival & stay
What are the check-in times?
Apartment 1905: check-in 15:00–23:00, check-out by 11:00. Apartment 1806: check-in 16:00–23:00, check-out by 12:00. You will receive access instructions on your arrival day.
Can I arrive earlier or leave later?
Yes, by prior arrangement, subject to availability and an additional charge. Contact us closer to your stay.
How many guests can stay in the apartment?
Up to 2 adults named in the booking. The apartments are intended for a peaceful stay.
Are children and pets allowed?
No. Our apartments are for adults only. Pets are not allowed.
Are smoking or parties allowed?
No. Smoking and parties are strictly prohibited. Quiet hours are from 22:00 to 06:00.
Hanza Tower & extras
Is there a jacuzzi in the apartment?
The apartments have a bathtub by the window without whirlpool jets. A whirlpool jacuzzi is available in Hanza Tower's shared wellness area, along with the pool and saunas.
Is the wellness area private?
No. The pool, jacuzzi, saunas and terraces are shared Hanza Tower facilities. Access is subject to building rules and current availability.
What are the opening hours of the pool and spa area?
The Hanza Tower pool and spa area is open daily from 7:00 to 23:00, and from 10:00 to 18:00 on public holidays.
Are the pool and saunas always available?
Maintenance closures or restrictions set by building management may occur independently of Goldstar. If wellness is important to your plans, ask us for current information before booking.
Where can I park?
We do not have a private underground parking space. Public parking may be available along Odzieżowa and Czesława streets. Availability is not guaranteed — check the signs and parking rules on site.
How do I order a romantic arrangement?
Book your accommodation, choose a package and contact us with your date and occasion. We prepare the decorations after availability and payment are confirmed.